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An official permit card is issued by the City of Pembroke Pines Building Department. The permit card and attached documents shall be available and accessible(outside of the property) to the inspector during all inspections. You can review permits issued on your property from 1988 to present, by logging onto the City of Pembroke Pines website.
In order to register with the city, contractors are required to email a copy of the following: State of Florida Certification or State of Florida Registration, or Broward County Certificate of Competency, certificates of liability insurance, and worker’s compensation or exemption.
Yes, as long as you own the one-family or two-family residence, and the residence is used for your own use or occupancy. You cannot sell, rent, or lease your house or duplex for one year after having a final inspection on any Owner-Builder Permit. Additional restrictions may apply. Please review F.S. 489. 103(b) (7) for additional information.
Permits expire if an approved inspection is not achieved within 180 days of permit issuance or 90 days thereafter. When a permit is expired for more than 6 months a new application is required.
Standard Code policies, requires a professional in the qualified field to perform the mandatory inspection. In most cases, the special inspector is required for work that requires continuous inspections.
The City of Pembroke Pines follows the 2020 Florida Building Code with the Broward County Administrative Provisions and is located in the High Velocity Hurricane Zone (HVHZ) with all structures considered in Exposure Category C, unless Exposure Category D applies, as defined in Section 26.7 of ASCE 7.
All permit applications must be signed by the qualifying contractor (Florida Statute, 713.135) and notarized.
To schedule or cancel a Building Inspection call directly to Building Department (954) 435-6502 or please click the following link:http://www.ppines.com/951/Inspection-Scheduling
Register your account in the Citizen Self-Service (CSS) Portal. You will be able to look-up your new Utility Account number and Customer number there. Please note, you must have your new 12 digit Account number and Customer number, the name (exactly as it appears on your bill with no extra spaces before or after the name) and service address.
Contact the Broward County Supervisor of Elections Office at 954-357-5050 or visit the Voter Lookup website.
The Commission regularly meets on the 1st and 3rd Wednesdays of every month except July. However, the meetings are occasionally rescheduled, or additional meetings may be scheduled. Visit the City's Calendar to view scheduled meetings. Or, call the Office of the City Clerk at 954-450-1050.
A General Election is held in November of every even-numbered year. The Primary Election for nominating party nominees for the General Election is 11 weeks before the General Election. During a general election, all registered voters receive the same ballot and may vote for any candidate or question on the ballot. If there are write-in candidates who have qualified for a particular office, a space will be left on the general election ballot where their name can be written.
The Primary Election for nominating party nominees for the General Election is 11 weeks before the November General Election. During a primary election, political parties nominate their candidates for the General Election ballot. No one is elected in a Primary election; candidates are nominated. In order to win a political party nomination, the candidate must receive more votes than anyone else in his/her party for that race.
The Pines Web Services has a Development HUB that can help with various permits.
During office hours call the City Clerk's Office.
Under Florida’s public records law, when a public record contains information that is exempt from disclosure, the records custodian must redact the exempt information and disclose the remainder of the public record.
A candidate must be a voting citizen in good standing in Broward County. More specifically...
Find your voting status
The following list of forms pertain to candidates filing to run for a seat in the City of Pembroke Pines. Copies of all forms and full instructions for filling them out can be found on the City Clerk Elections website.
Please contact the Broward County Supervisor of Elections office for information on filing to become a county candidate.
Membership is available for individuals who are ages 18 and older, as follows:
18 – 59 YEARS OF AGE
NO APPOINTMENT NEEDED
$20.00 PER YEAR
60 YEARS OF AGE AND OLDER
The Activities Desk is staffed with both English and Spanish speaking staff to meet all your needs.
Our Social Services division will provide information/referral to numerous community resources, explain guidelines and services available, and provide literature upon request.
We’d love for you to join us forany of our free activities and services, including card games, movies,entertainment, dominos, individual counseling, support groups, lectures, healthfairs, town hall meetings, health screenings, special events, workshops,billiards, our library, an open gym, SHINE, socialization, and so much more!
Our Social Services staff will make appropriate referral/recommendations to address each individual’s specific need(s) such as: community resources, support groups, individual counseling, adult day cares, at home services. Referrals to the Broward County Elderly and Veterans Services and Elder Helpline will also provide more information.
There is NO CHARGE for transportation services. Registered members can contact the Transportation office regarding services.
In addition to bringing you to the Carl Shechter Southwest Focal Point Community Center, transportation can be provided to medical and dental appointments, pharmacies, grocery stores, social service agencies, legal service agencies, post offices, and banks.
On March 4, 2020 the Mayor of the City of Pembroke Pines, Mayor Frank Ortis, composed a letter to Pembroke Pines residents. (Letter from the Mayor)
The Florida Department of Health, World Health Organization (WHO) and the Center for Disease Control and Prevention (CDC) are suggesting some common-sense precautions that you can take that apply to many infectious diseases. The most important is frequent hand washing with soap and water or use of alcohol-based hand rubs (see Prevention & Treatment https://www.cdc.gov/coronavirus/2019-ncov/about/prevention-treatment.html and Guideline for Hand Hygiene in Health-Care Settings https://www.cdc.gov/handhygiene/). You also should avoid touching your eyes, nose, and mouth with unclean hands and encourage people around you to cover their nose and mouth with a tissue when coughing or sneezing.
The Center for Disease Control and Prevention has provided a summary of facts that can assist in understanding and preparing for Coronoavirus. (Read More...)
To see the latest case count please visit the Florida Department of Health’s COVID-19 page
Patients with confirmed COVID-19 infection have reportedly had mild to severe respiratory illness with symptoms of:
Read about COVID-19 Symptoms from the Center for Disease Control and Prevention (CDC)
Here are a few resources. (This may not necessarily include all Public or Private Charter Schools, Parochial and other private schools.) Click each title for information from that group. Please call schools directly to obtain information on their procedures.
If you are at higher risk for serious illness from COVID-19 because of your age or because you have a serious long-term health problem, it is extra important for you to take actions to reduce your risk of getting sick with the disease. The Center for Disease Control and Prevention (CDC) has detailed information on their website, https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/high-risk-complications.html
Here are a few items from that website:
While this virus seems to have emerged from an animal source, it is now spreading from person-to-person. The Florida Department of Health and CDC recommend that people traveling to China avoid animals both live and dead, but there is no reason to think that any animals or pets in the United States might be a source of infection with this new coronavirus. For more information, please visit: http://www.cdc.gov.
Contact the State of Florida Attorney General
For the latest situation report please visit https://www.cdc.gov/coronavirus/2019-ncov/cases-updates/cases-in-us.html.
A State of Emergency can occur and be declared on National, State, County and City levels.
A state of emergency is a situation in which a government is empowered to perform actions or impose policies that it would normally not be permitted to undertake. A government can declare such a state during a disaster, civil unrest, or armed conflict. Such declarations alert citizens to change their normal behavior and orders government agencies to implement emergency plans.
A state governor or local mayor may declare a state of emergency within his or her jurisdiction. This is common at the state level in response to natural disasters. The Federal Emergency Management Agency (FEMA) maintains a system of assets, personnel and training to respond to such incidents.
On March 9, 2020, the Governor of Florida, Ron DeSantis declared a state of emergency for COVID-19 (Coronavirus Declaration of Emergency)
The Pembroke Pines Fire Department (PPFD) hires throughout the year on an as-needed basis. The PPFD utilizes National Testing Network to create a list of eligible candidates for hire. For more information, visit the National Testing Network site. Select 'Find Jobs', then select Firefighter Jobs and sign up for the Pembroke Pines Fire Rescue Department.
Once a list is compiled, Pembroke Pines Fire Rescue Department will contact candidates on the list and invite them to participate in further stages of the selection process. The hiring process takes approximately 90 days to complete. Each candidate will partake in an oral interview, an application and review process, a background check, a polygraph test, and a medical examination.
Applications are provided at the end of the oral interview process.
Please avoid calling or emailing the City of Pembroke Pines Fire Rescue Department or Human Resources Department.
The City of Pembroke Pines website maintains an up-to-date list of all available employment opportunities within the City. Job listings and employment applications may be found at our Human Resources Department page.
All fire stations are staffed 24 hours a day, seven days a week. For emergencies, dial 911 and you will be connected with the City of Pembroke Pines dispatch center. For general questions, a non-emergency number is available as well, 954-764-4357.
Fire Department Administration is located at 9500 Pines Boulevard, Building B, 2nd Floor Pembroke Pines, Florida 33024. Office hours are Monday through Thursday, from 7 a.m. to 6 p.m. The business telephone number is 954-499-9600.
The Fire Prevention Bureau is located at 601 City Center Way 3rd Floor Pembroke Pines, Florida 33025. Office hours are Monday through Thursday, from 7 a.m. to 6 p.m. The business telephone number is 954-499-9560
The City of Pembroke Pines utilizes a fire assessment fee, which is collected via the county’s tax collector to fund the fire protection service portion of the Fire Department budget. The fee is currently $312.32 per residential unit, and a rate table is utilized for commercial, industrial, and institutional occupancies based on various ranges of square feet. This rate is set annually by the City Commission during the budget planning process.
The Pembroke Pines Fire Department responds to all fire and medical calls, vehicle accidents, and other services at no cost. With regards to ambulance services, the Fire Department charges approximately $500 to $700 (dependent of the level of medical service provided) for transport to the hospital. This is consistent with other cities within the South Florida area. The Fire Department accepts most major insurance carriers including Medicare and Medicaid and their partners, however copayments or other fees may apply as dictated by the individual insurer’s policies.
For incident reports not related to medical emergencies, such as a house or vehicle fire or a service call, you may obtain a copy of the incident report by using the City's Public Records Request portal. Once you complete the online form, the report will be ready in approximately seven City business days.
For medical incidents, reports may be obtained at Fire Department Headquarters, 9500 Pines Boulevard, Building B, Pembroke Pines, Florida 33026, on the second floor, during regular City Business Hours. Calling ahead to 954-499-9600 will aid in the process. Due to the Health Insurance Portability and Accountability Act (HIPAA) and other patient privacy laws, medical reports can only be released to the person involved in the incident, who must appear in person and provide proper identification. If the involved person cannot appear in person, the report can only be released to a party who holds a legal power of attorney on the patient’s behalf.
CPR classes are given during the third week of each month. To sign up for CPR Classes please click HERE.
Fire Inspection Invoices payments are accepted online. Click this link
Please note the following scheduling changes to Sanitation, Recycling and Bulk Trash for the holidays. 1. There will be no change to the garbage, recycling and bulk schedule for the Thanksgiving holiday (11/22/2018). 2. Residents will not receive garbage, recycling and bulk service on Tuesday, December 25, 2018 (Christmas Day), those residents that do not receive garbage and recycling service on Christmas Day should place carts out for pick up on their next regularly scheduled pick up day. 3.Residents scheduled for bulk pick up on 12/25/18 (Zone 7) have been re-scheduled for Monday 12/31/18. 4. There will be no change to the garbage, recycling and bulk schedule for the New Years holiday (1/1/2019) Please direct all questions to: Waste Pro USA: 954.967.4200 or Pembroke Pines Public Service Department: 954.518.9000 Happy Holidays!
Please call the City of Pembroke Pines Public Services Department to request special service if you are disabled at 954-518-9000.
You can find out your garbage, recycling, or bulk pickup day by viewing the schedules. You may also call the City of Pembroke Pines Public Services Department at 954-518-9000 or Waste Pro USA at 954-967-4200 for recycling, garbage, or bulk pickup days.
The wheeled cart is the property of the City of Pembroke Pines and must not be painted, abused, mutilated, altered, or modified in any way. If the cart is damaged or stolen, the following policy applies: If the damage is your fault, you will be required to pay for a replacement. For example, any cart that is destroyed by hot ashes or coals shall be the responsibility of the customer, and it shall be replaced at the customer’s expense. If the collection contractor damages your cart it will be replaced at no charge. Please contact Waste Pro at (954)967-4200 to replace your green garbage cart.
Do not place HHW (flammables, paint, poisons, motor oil, etc.) inside the cart. Contact the City of Pembroke Pines Public Services Department at 954-518-9000.
Please note the following scheduling changes to Sanitation, Recycling and Bulk Trash for the holidays. 1. There will be no change to the garbage, recycling and bulk schedule for the Thanksgiving holiday. 2. Garbage and recycling should be placed out for pick up on the resident's next regularly scheduled pick up day. 3. Residents will not receive garbage, recycling and bulk service on Friday, December 25, 2015 (Christmas Day). 4. Residents scheduled for bulk pick up on 12/25/15 (Zone 8) have been re-scheduled for Tuesday- 12/29/15. 5. There will be no change to the garbage, recycling and bulk schedule for the New Years holiday.. Please direct all questions to: Waste Pro USA: 954.967.4200 or Pembroke Pines Public Service Department: 954.518.9000 Happy Holidays!
Monday - Thursday7:00 a.m. - 6:00 p.m.
CLOSED ON FRIDAYS
Complete and print an application from the employment opportunities tab or pick up an application from Human Resources: 601 City Center Way, Pembroke Pines, FL 33025.
Submit the application and all required documents to the Human Resources Department: 601 City Center Way, Pembroke Pines, FL 33025 or email to firstname.lastname@example.org.
A resume may be required for certain positions.
You will need to submit a separate application for each open position you wish to be considered.
We only accept applications/resumes for active posted positions.
Depending on the position, testing is required. Refer to the job posting to see the testing requirements.
There is no charge for the tests.
Contact Human Resources to schedule an appointment: 954-392-2090.
Testing hours are Monday through Thursday from 8:00 a.m. to 3:00 p.m.
Human Resources screens the applications based on the requirements of the position.
The supervisors and managers of the department where the job opening exists will review and select candidates for an interview.
After the department selects a candidate, depending upon the position requirements, a background investigation is conducted which may include, but is not limited to, employment verification, education verification, criminal history, and any other required information pertinent to the position. Following a job offer, the candidate will be required to successfully complete a pre-employment physical and/or drug screen.
No, please review the attached Application Instruction sheet
You are able to obtain what is called, “Equivalency of Training”. You must attend a 2 week course and demonstrate proficiency in high liability areas and then pass the Florida State Officer Certification Examination.
Out of area/state applicants will normally have to make three trips to South Florida to complete the process. Please keep in mind that if you are hired by the City as a Police Officer, you will be eligible for up to $5,000 in relocation expenses and you may apply your cost to come to South Florida for the application process.
First Trip – contacting Broward College to take the necessary test (physical agility test, swim test, basic abilities test).
Second Trip – To meet with the Personnel Selections Unit of the Police Department to complete the next phase of the process (may include, oral interviews, B-Pad, polygraph, psychological, etc.)
Third Trip – Next phase may include, medical, and further interviews
The police academy is approximately five months
No, if you are hired as a police officer the City will pay for your academy and you will also receive the full police officer salary of $49,732/year during the academy training.
No, you need to have completed at least 60 semester hours of college classes or have at least two years of active military service or have at least two years of law enforcement experience as a certified police officer.
Complete the Police Applicant Inquiry Form to receive an application package and instructions. Call (954) 392 – 2090 with any questions.
A Tropical Disturbance originates in the tropics or subtropics, which is sustained for 24 hours or more; a Tropical Depression has a maximum sustained wind speed of up to 38 mph and has a closed circulation; a Tropical Storm has maximum sustained winds ranging from 39 mph to 73 mph and the center is more concentrated with outer rainfall organizing into bands.
No, it offers little strength to the glass and NO protection against flying debris. It is advisable to put up hurricane shutters over doors and windows or plywood panels if you don’t have shutters.
When a hurricane watch is issued, double check supplies, shutters and your plans. If any action needs to be taken do it now before having to hunker down. Get some cash from the ATM and gas up the car. When a hurricane warning is issued, put shutters up before winds get too high. Make sure the yard is cleaned and pool is prepped, lower the refrigerator temperature and fill up the bathtub and any empty jugs with water. If you are evacuating, make sure your property is ready and leave the area with plenty of time ahead.
The National Hurricane Center provides a “hurricane glossary” for the most commonly used words.
Wind shear is a term given to upper level winds that blow from west to east against a west moving hurricane. It tears up the hurricane’s clouds and stops tropical development.
Cape Verde-type hurricanes are in the Atlantic and develop into tropical storms fairly close to the Cape Verde Islands, and then become hurricanes before reaching the Caribbean. Typically, they occur in August and September.
No. It is a myth that opening windows will help equalize pressure in a house when a hurricane approaches. The windows should be boarded up with plywood or shutters.
A hurricane (tropical cyclone) is given a name when it becomes a tropical storm. It’s easier to remember the name of a storm that using latitude and longitude to track it. It also helps prevent confusion when more than one hurricane is being tracked. In 1953, the U.S. Weather Bureau began assigning women’s names to tropical storms. In 1979, men’s names were included on the list. The names are in alphabetical order, excluding the letters Q, U, X, Y and Z. Today, the list includes names of English, Spanish and French origin because these languages are most commonly used by the countries in the Atlantic Basin.
It can. In years with an El Nino, there are typically few tropical storms and hurricanes because vertical shear increases during El Nino years. The shear prevents formation and intensification. El Nino is a warming of the Pacific Ocean which usually occurs every three to seven years and effects weather patterns around the world. La Nina is the opposite of El Nino with cooler than normal ocean waters in the Pacific. In years with La Nina, researchers have found there is an increased number of hurricanes and an increased changed that the United States and Caribbean will experience hurricanes.
Do not allow tree trimmers to: "Hurricane Prune", "Top" or "Hat Rack" your trees as these are forms of tree abuse. Other types of trimming practices to avoid are: "Lion Cut", "Lollipop Cut" or "Topiary".
Please feel free to contact the Planning and Economic Development Department and/or the City's Landscape Planner/Arborist at 954-392-2100 for more information or any questions regarding species selection prior to purchasing trees.
Code related issues may be reported to the City Code Compliance Department (954) 431-4466.
You should be self-sufficient for at least seven days, following a hurricane or any other serious emergency. This means you should have seven days' worth of supplies for each member of your household and your pet(s).
No. The City of Pembroke Pines suggests you contact FPL to notify them of your power issues.
Please contact the Red Cross directly.
It can. In years with an El Niño, there are typically few tropical storms and hurricanes because vertical shear increases during El Niño years. The shear prevents formation and intensification. El Niño is a warming of the Pacific Ocean which usually occurs every three to seven years and effects weather patterns around the world. La Nina is the opposite of El Niño with cooler than normal ocean waters in the Pacific. In years with La Nina, researchers have found there is an increased number of hurricanes and an increased changed that the United States and Caribbean will experience hurricanes.
Evacuation orders are issued to protect residents from hazardous situations that may affect their area during an emergency. While you cannot legally be forced to leave your home, understand that you likely will be unable to depend on emergency crews such as police and fire rescue to assist you during a life-threatening situation. Conditions outside may not allow emergency units to assist you. So it is strongly recommended that you heed an evacuation order, if given.
Make sure you have enough food and water for them and you keep them indoors with you during an emergency. If you have to evacuate and would like to inquire about placing your pet in a pet-friendly shelter, please call the Humane Society of Broward County at 954.989.3977.
You can reserve a pavilion by calling 954-392-2139. Please visit https://www.ppines.com/323/Park-Pavilions for more information
Please contact Tom Joyce at 954-392-2127 for information on field rentals. You MUST have a permit to use any of the City fields for an event, camps, classes and lessons. Please visit https://www.ppines.com/320/Rentals for more information.
Yes, please visit our Athletics page for information on youth sports.
All tours are self-guided and do not require an appointment. Please stop by the office Monday through Thursday between 8:00 AM through 3:00 PM.
All applications have a period of validity of one month upon screening the applicant. The lease signing must be completed prior to the expiration of the application.
All of our apartments are first come, first served. We do not hold or reserve apartments.
We require the completed application, a color photocopy of the Drivers License, the last three paystubs -if the employer does not provide pay stubs, the most current tax return may be used- and a Money Order to cover the application fee.
At this moment we do not offer the option to do so. We are quickly working to provide this option soon.
The monthly rental amount covers Water, Sewer, Basic Cable, and Pest Control.
We welcome all ages to our community. Please reach out to our sister location Pines Point, for Senior Housing.
We do not accept co-signers or guarantors.
Anyone over the age of 18 living in the apartment must complete an application.
We require that all applicants unless legally married, qualify independently in order to live in the apartment.
All of our leases are for 12 months.
We do not allow subletting of apartments. This includes, without limitation, short-term subletting or overnight stays arranged on third-party sites such as Airbnb.com, VRBO.com or any other similar sites
We screen all applicants for criminal backgrounds, rental history and credit checks. We will not rent to applicants with felonious convictions.
We require a 30-day notice to vacate the apartment. The fee to terminate a lease is equivalent to one month's rent. Please contact the office for any specific details on the termination policy.
The Transfer fee is $500.00. Please contact the Leasing Office to discuss transfers in detail.
Pines Place is a no-pet community. We do, however, welcome all Emotional Support Animals and Service Animals with the proper documentation.
The letter was likely sent to you as it was determined that you may be an affected party to the application. You are not required to respond unless you are interested in speaking in favor of, or against the item. Both the Board of Adjustment and Planning and Zoning Board are public meetings and therefore any member of the public may attend these meetings during meeting hours.
For additional information contact our Zoning Division at 954-392-2110.
Please note that certain Homeowners Associations have rules which are more restrictive than City Code. Please consult your HOA (if applicable) for more information.
The City does not operate a Community Development Agency as described in Florida statutes.
For more information visit the Broward County website.
Fingerprints are available at 9500 Pines Boulevard on Tuesdays and Wednesdays, from 8:15 a.m. to 11:15 a.m. No appointments necessary. Requesters should bring their own fingerprint cards which can be obtained at no cost via the FBI's website (form FD-1164 or FD-258). Please bring a government issued ID. The cost for fingerprinting services is $10 per card for City of Pembroke Pines residents, and $15 per card for non-residents. Cash or check payments only.
Pembroke Pines Police Department9500 Pines Blvd.Pembroke Pines, FL 33024
Commendations received by the Police Department for any employee will result in advising the employee of your gratitude, and permanently recording the employee’s actions and your appreciation in the employee’s personnel file. After an internal review, additional departmental awards will also be considered.
View a map of the location.
Drivers can obtain a Driver Report of Traffic Crash/Driver Exchange of Information form at either the East PD (9500 Pines Boulevard) or the West PD (18400 Johnson Street). Copies may also be downloaded via the Florida DHSMV website, located here.Reports should be mailed to:Florida Department of Highway Safety & Motor VehiclesCrash Records 2900 Apalachee Pkwy, MS 28Tallahassee, Florida 32399
Report Lights that are not functioning properly as follows:
Traffic Signals - SIGNALOUT@broward.org
Street Lights - STREETLIGHTOUT@broward.org
School Zones - SCHOOLFLASHEROUT@broward.org
Road signs on FDOT owned roads: email@example.com
Road signs on county and city owned roads: firstname.lastname@example.org
For additional information....Visit: http://www.broward.org/traffic/pages/default.aspx
Public Services will remove during regular work days, Mon day-Thursday from 7:00 a.m. to 6:00 p.m.
Any animal causing a traffic hazard should be reported to 954-518-9060
Contact Public Services 7:00am to 6:00pm Mon. thru Thurs. 954-518-9060
This service is provided by Broward County.
Plese visit: http://www.broward.org/mosquito/pages/default.aspx
Residents can report directly by visiting FPL web. Not sign in is required. Just go to outages and make a report.
Contact: Public Services Department
Mon. thru Thurs. 7:00am to 6:00pm 954-518-9060 or send email to: email@example.com.
Complete the Incident Claim Form and email it to firstname.lastname@example.org or deliver/mail it to City of Pembroke Pines - Risk Management Department: 601 City Center Way, Pembroke Pines, FL 33025.
Many City of Pembroke Pines facilities offer connection to WiFi. Any individual connected to the Guest Wireless Network in order to use it directly or to connect to any other network, must comply with the City of Pembroke Pines policy, the stated purposes and Acceptable Use policies of any other network or host used and all applicable laws, rules and regulations. Inappropriate use of the Guest Wireless Network is not permitted. This policy does not enumerate all possible inappropriate uses but rather presents some guidelines that the City of Pembroke PInes may at any time use to make a determination that a particular use inappropriate.
The Procurement Department can answer all of your bid inquiries.
Our Procurement Department can assist you through the process.
Human Resources posts and processes all available job openings.
For a residential or commercial Utility account, you will need to provide a government issued picture ID with signature and proof of ownership. Please check the city web-site page Opening a New Utility Account (Click Here)
The City bills for Water, Sewer, and Sanitation services once a month. You will automatically receive a bill via USPS. However, if you wish to receive emailed bills, you may do so by setting up an on-line account in our Citizen Self Service (CSS) portal.
A Utility account can be closed only if the property has sold. You will need to provide proof of either, copy of your ID, forwarding address and phone #, in writing. Request to close account can be done through our online portal Citizen Self Service (CSS), via email email@example.com, or in person at the Utilities Department. As a reminder, all balances are to be settled prior to closing your account either by the tenant, the owner or at the closing. All security deposits on the account will be applied only to the final balance. Any remaining balance or credit will be mailed to the forwarding address provided. Please make contact with the Utilities Customer Service Department at 954-518-9000 for your balance and security deposit information.
The City has many ways for you to pay your bill: stop by the Utilities Department or City Hall in person between the hours of 7:00 am – 5:45 pm Monday Through Thursday; make a payment on-line by Clicking Here; or drop your payment with invoice attached in any of our 3 night drop boxes:
(No cash payments as the City is not responsible for any cash left in the drop box.)
Only two things can increase the amount you are being billed on your monthly bill: increased rates or increased water consumption. Rates for water and sewer services are adjusted using the Consumer Price Index and go into effect on October 1st of each year. Please click here for water utility rates. Increased consumption could be due to many factors. The most common ones are: House guests, Running Toilet, Dripping Faucets, and Pressure Cleaning.
No, the City only maintains and monitors water and sewer lines on the City’s property for this type of activity. All water and sewer lines from the meter to and within the dwelling are the responsibility of the property owner. However, to assist, the City has provided some very helpful do-it-yourself tips that you can do before calling out a professional. Please check the web-site for Detecting Leaks.
The Utilities Department bills for water and sewer services based on the reading on your water meter. Each month, your water meter is read either manually or via mobile drive-by devices. Sewer charges are based on your water consumption.
Yes, but there may be a cost associated with your request. First, you should contact customer service to review your account and offer you some do-it-yourself tips on how to detect leaks or click here for leak detection information. If you determine that you want the reading verified, you will be charged. However, if it is determined that your meter was read incorrectly, those charges will be removed and your account will be reviewed for an adjustment.
Possibly yes, but it depends on the type of leak and the nature of the repair. You will need to provide back-up documentation including repair bill detailing the work done or provide copy of dated receipts for items used to repair such as chemicals, rented equipment, etc. that correspond to the time the increased consumption appeared on your bill. Please check the web-site for Sewer Credit or Click Here.
The Utilities Department must maintain all water and sewer lines that feed all households and businesses in the City. There are administrative costs associated and shall be borne equally by all customers. The City of Pembroke Pines still ranks amongst the lowest rates in Broward County.
Minimum monthly charges for water, which includes from 0-3,000 gallons is $19.19 and minimum monthly charges for sewer, which includes up to 3,000 gallons is $24.56 Additional rates are posted on the web-site under Water-Utility Rates or click here.
Yes, certainly! But some restrictions apply. The City does not issue credits for a partially drained/filled pool or for “topping off” a pool. You will also need to provide back-up documentation including repair bill from pool company detailing the work done or provide copy of dated receipts for items used to repair such as chemicals, rented equipment, etc. that correspond to the time the increased consumption appeared on your bill. Please check the web-site for Pool Credit or Click Here.
The City of Pembroke Pines is proud to be part of the Broward Water Partnership. As the second most populous city in Broward County, this is an excellent opportunity for our residents to take part in saving water. Water resource protection is good today and for future generations. Pembroke Pines is proud to be recognized as #1 in Florida’s to Raise Your Kids. We’re offering rebates and free water-conserving devices to qualifying customers. Replace your old, water wasting toilet with WaterSense® certified High-Efficiency Toilets (HET). Rebates are provided for up $100 each. Apply before you buy. We’re also offering free WaterSense® labeled faucet aerators and showerheads to residential customers. Bring us your old showerhead to receive a new one; you do not need to bring us your old aerators. Please note that you must provide proof that you are a City of Pembroke Pines water customer by bringing a copy of your water bill and photo identification that includes your name and address. You can pick up your water-conserving devices Monday through Thursday (closed Fridays) from 7:00 a.m. to 5:45 p.m.
City of Pembroke Pines Public Services8300 S. Palm DrivePembroke Pines, FL 33025
To Apply go here.
You will receive prior notification via a white Door Hanger on your front door typically within 2 weeks of the replacement.
If the door hanger is white, it should provide information stating that your water meter will be replaced as a part of this water meter replacement project.
The city has a program to change water meters that are in excess of 20 years old and to upgrade the technology being used. Your new water meter will be equipped for mobile drive-by reading, eliminating manual entry of your monthly meter reading. Your new water meter will also contain components to capture consumption usage on an hourly/daily basis and in graph format. This information, when requested, can help you better understand your monthly water usage habits or to determine if you have a leak.
Yes, this program is mandatory for all homes with aged meters included in this project.
Read it! There will be important information of what you should expect, how to arrange for an appointment if needed, etc. Please note: There must be easy access to your existing water meter so please clear away any obstructions: planters, landscape, debris, vehicles, etc. in the immediate area of the water meter to avoid any delays.
Yes, your water will be turned-off during this time to do the necessary work to replace the water meter. On average, the work typically takes approximately 15 - 30 minutes to complete but this time period may fluctuate a bit. The contractor will work diligently to keep the interruption to a minimum.
Yes, you can schedule to have your water meter changed out. You must contact the contractor as soon as you can once you receive your 1st Door Hanger Notification. Contact RTS/Envocore Monday through Friday between the hours of 7am – 8 pm to arrange an appointment at (888)632-9628.
This indicates that your new water meter has been installed. Read it! There will be important information of what you now need to do before you use your water that day
You may or may not experience any combination of these situations after the water meter is changed. This is why it is very important for you to follow the directions on the 2nd Door Hanger Notification. Although the contractor will have flushed the water line at the hose spigot, you MUST flush your lines within your dwelling by turning on your COLD water in your bathtubs/shower stalls/COLD water faucets and let it run about 3-5 minutes.
No, you do not need to boil your water.
There is no cost to the homeowner for the equipment or installation.
No, but it has reached the end of its useful life and lacks the technology needed to best serve the homeowner. The new water meter will have technology components, which allow for mobile/drive-by meter reading, eliminating manual entry. The new meter will gather consumption activity on an hourly/daily basis allowing a customer to analyze their usage for possible leaks.
The Contractor’s technicians will always be in company uniform, carrying company photo identification, traveling in a company vehicle.
Please contact Utilities Customer Service at (954)-518-9000