Frequently Asked Questions

You will receive prior notification via a white Door Hanger on your front door typically within 2 weeks of the replacement. 

If the door hanger is white, it should provide information stating that your water meter will be replaced as a part of this water meter replacement project. 

The city has a program to change water meters that are in excess of 20 years old and to upgrade the technology being used. Your new water meter will be equipped for mobile drive-by reading, eliminating manual entry of your monthly meter reading. Your new water meter will also contain components to capture consumption usage on an hourly/daily basis and in graph format. This information, when requested, can help you better understand your monthly water usage habits or to determine if you have a leak. 

Yes, this program is mandatory for all homes with aged meters included in this project. 

Read it! There will be important information of what you should expect, how to arrange for an appointment if needed, etc. Please note: There must be easy access to your existing water meter so please clear away any obstructions: planters, landscape, debris, vehicles, etc. in the immediate area of the water meter to avoid any delays. 

Yes, your water will be turned-off during this time to do the necessary work to replace the water meter. On average, the work typically takes approximately 15 - 30 minutes to complete but this time period may fluctuate a bit. The contractor will work diligently to keep the interruption to a minimum. 

Yes, you can schedule to have your water meter changed out. You must contact the contractor as soon as you can once you receive your 1st Door Hanger Notification. Contact RTS/Envocore Monday through Friday between the hours of 7am – 8 pm to arrange an appointment at (888)632-9628. 

This indicates that your new water meter has been installed. Read it! There will be important information of what you now need to do before you use your water that day 

You may or may not experience any combination of these situations after the water meter is changed. This is why it is very important for you to follow the directions on the 2nd Door Hanger Notification. Although the contractor will have flushed the water line at the hose spigot, you MUST flush your lines within your dwelling by turning on your COLD water in your bathtubs/shower stalls/COLD water faucets and let it run about 3-5 minutes. 

No, you do not need to boil your water. 

There is no cost to the homeowner for the equipment or installation. 

No, but it has reached the end of its useful life and lacks the technology needed to best serve the homeowner. The new water meter will have technology components, which allow for mobile/drive-by meter reading, eliminating manual entry. The new meter will gather consumption activity on an hourly/daily basis allowing a customer to analyze their usage for possible leaks. 

The Contractor’s technicians will always be in company uniform, carrying company photo identification, traveling in a company vehicle. 

Please contact Utilities Customer Service at (954)-518-9000