Frequently Asked Questions

Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.

City Clerk

Elections are held the second Tuesday in March in even-numbered years. The Mayor and Districts Two and Three Commissioners were elected in 2012 to four-year terms. Districts One and Four Commissioners were elected in 2010 to four-year terms.
City Clerk
Submit your request for records via the
City Clerk
You may obtain information about property taxes by calling 954-357-6830 or visit
City Clerk
Commission Members are elected to four-year terms
City Clerk
Visit "Notify Me" to sign up.
City Clerk
Contact the Broward County Supervisor of Elections Office at 954-357-5050 or visit the Voter Lookup website.
City Clerk
The Commission regularly meets on the 1st and 3rd Wednesdays of every month except July. However, the meetings are occasionally rescheduled, or additional meetings may be scheduled. Visit the City's Calendar to view scheduled meetings. Or, call the Office of the City Clerk at 954-450-1050.
City Clerk
Per the Code of Ordinances, City residents are required to obtain permits for garage sales. The fee for the permit is $5.00. A garage sale is limited to a total of three consecutive days during any six-month period. You will need to apply in person at City Hall and/or access a garage sale application at __________________and submit it by mail allowing sufficient time to receive your permit.
City Clerk
Yes, for more information and to schedule an appointment please
City Clerk
A General Election is held in November of every even-numbered year. The Primary Election for nominating party nominees for the General Election is 11 weeks before the General Election. During a general election, all registered voters receive the same ballot and may vote for any candidate or question on the ballot. If there are write-in candidates who have qualified for a particular office, a space will be left on the general election ballot where their name can be written.

City Clerk
The Primary Election for nominating party nominees for the General Election is 11 weeks before the November General Election. During a primary election, political parties nominate their candidates for the General Election ballot. No one is elected in a Primary election; candidates are nominated. In order to win a political party nomination, the candidate must receive more votes than anyone else in his/her party for that race.
City Clerk

Elections

Elections are held the second Tuesday in March on even-numbered years. The mayor and districts two and three commissioners were elected in 2012 to four-year terms, districts one and four commissioners were elected in 2010 to four-year terms.
Elections
To qualify as a mayoral candidate, the citizen must be a voter in good standing in Broward County, and have been a resident of the City for at least 180 days immediately and continuously prior to qualifying for office.

To run as a candidate for a commission district seat, the citizen must be a voter in good standing in Broward County, and have resided within their designated election district for at least 180 days immediately and continuously prior to qualifying for elective office.
Elections
Yes. Contact the Broward County Supervisor of Elections to review instructions and request your
Elections

City Commission

Yes. All regular City Commission meetings and public hearings (other than special meetings and workshops) provide time for the public to express their views concerning items on the agenda. Just fill out a request to speak form and turn it in to the City clerk prior to the start of the meeting.
City Commission
Yes, just raise your hand when the mayor asks for public comment on the item. If the item is on the consent agenda, raise your hand and ask that it be pulled for discussion.
City Commission
The Mayor is elected at large, serves for four years, and presides over Commission meetings. There are four Commissioners, each elected from a single geographic District. They serve for four years with only two District seats coming up for election every two years.
City Commission
The Mayor and Commissioners can be reached via email, the phone, at City Hall, and at Commission meetings.
City Commission
The City Commission represents the public interest, promotes prompt, courteous responses to citizen problems and concerns, provides clear leadership and direction, and assures the present and future fiscal integrity of the City.
City Commission
The Commission meets twice a month, except for the month of July when there are no meetings.
City Commission

Garage Sales

Yes. The City allows residents to have a three-day garage sale, once every six months. All you need is a Garage Sale Permit. However, you should contact your homeowners association to see if garage sales are permitted in your area.
Garage Sales

Fire Department

The Pembroke Pines Fire Department (PPFD) hires throughout the year on an as-needed basis. The PPFD utilizes National Testing Network to create a list of eligible candidates for hire. For more information, visit the National Testing Network site. Select 'Find Jobs', then select Firefighter Jobs and sign up for the Pembroke Pines Fire Rescue Department.
Once a list is compiled, Pembroke Pines Fire Rescue Department will contact candidates on the list and invite them to participate in further stages of the selection process. The hiring process takes approximately 90 days to complete. Each candidate will partake in an oral interview, an application and review process, a background check, a polygraph test, and a medical examination.
Applications are provided at the end of the oral interview process.
Please avoid calling or emailing the City of Pembroke Pines Fire Rescue Department or Human Resources Department.
The City of Pembroke Pines website maintains an up-to-date list of all available employment opportunities within the City. Job listings and employment applications may be found at our Human Resources Department page.
Fire Department
All fire stations are staffed 24 hours a day, seven days a week. For emergencies, dial 911 and you will be connected with the City of Pembroke Pines dispatch center. For general questions, a non-emergency number is available as well, 954-764-4357.
Fire Department Administration is located at 9500 Pines Boulevard, Building B, 2nd Floor Pembroke Pines, Florida 33024. Office hours are Monday through Thursday, from 7 a.m. to 6 p.m. The business telephone number is 954-499-9600.
The Fire Prevention Bureau is located at 601 City Center Way 3rd Floor Pembroke Pines, Florida 33025. Office hours are Monday through Thursday, from 7 a.m. to 6 p.m. The business telephone number is 954-499-9560
Fire Department
Pembroke Pines Fire Department is proud to be one of a select group of ISO rated, class one departments. ISO ratings are from 1 to 10, with class 1 representing the best level of fire protection and class 10 indicating no recognized level of protection.
ISO ratings are calculated by reviewing a number of factors, including but not limited to, the Fire Department’s capability to receive and handle fire alarms, fire station locations, average daily staffing levels, the fire pump capacity of apparatus, the type of the equipment carried on the apparatus, the amount of company and facility training, and the overall capacity of the City’s water supply.
As a Pembroke Pines resident or business owner, you should contact your insurance carrier for more information on how ISO ratings can reduce your annual insurance premiums.
Fire Department
As mentioned above, the Pembroke Pines Fire Department holds an ISO Class one ranking (rating). As for distances, most insurance carriers will already have this information however; distances from your home to fire stations may be obtained by utilizing a common mapping program that can be found on the internet, such as Google Maps or Yahoo Maps. Portable GPS devices are able to provide this information as well.
Fire Department
The City of Pembroke Pines utilizes a fire assessment fee, which is collected via the county’s tax collector to fund the fire protection service portion of the Fire Department budget. The fee is currently $312.32 per residential unit, and a rate table is utilized for commercial, industrial, and institutional occupancies based on various ranges of square feet. This rate is set annually by the City Commission during the budget planning process.
Fire Department
The City of Pembroke Pines Fire Department is an Advanced Life Support (ALS) First Responder Agency. This means that every one of our vehicles is staffed by members of our department who are also certified as firefighters and paramedics or Emergency Medical Technicians (EMTs).
On occasion, a fire truck may be the closest available unit and will respond along with the next closest available ambulance. The goal is to provide our citizens with immediate access to needed advanced medical care and stabilize patients for transport by rescue.
Fire Department
The Pembroke Pines Fire Department responds to all fire and medical calls, vehicle accidents, and other services at no cost. With regards to ambulance services, the Fire Department charges approximately $500 to $700 (dependent of the level of medical service provided) for transport to the hospital. This is consistent with other cities within the South Florida area. The Fire Department accepts most major insurance carriers including Medicare and Medicaid and their partners, however copayments or other fees may apply as dictated by the individual insurer’s policies.
Fire Department
Our department will respond to true emergency situations, such as an infant, pet, or an invalid locked inside a vehicle. We will utilize specialized equipment to gain access inside the vehicle and make every effort not to cause any damage. In some instances requiring immediate access, entry may have to be made by breaking a window. If there is no emergency, our dispatch center will regretfully have to refer you to a locksmith to retrieve your keys.
Fire Department
For incident reports not related to medical emergencies, such as a house or vehicle fire or a service call, you may obtain a copy of the incident report by using the City's Public Records Request portal. Once you complete the online form, the report will be ready in approximately seven City business days.
For medical incidents, reports may be obtained at Fire Department Headquarters, 9500 Pines Boulevard, Building B, Pembroke Pines, Florida 33026, on the second floor, during regular City Business Hours. Calling ahead to 954-499-9600 will aid in the process. Due to the Health Insurance Portability and Accountability Act (HIPAA) and other patient privacy laws, medical reports can only be released to the person involved in the incident, who must appear in person and provide proper identification. If the involved person cannot appear in person, the report can only be released to a party who holds a legal power of attorney on the patient’s behalf.
Fire Department
Pembroke Pines Fire Department personnel will be happy to take your blood pressure at any of our fire stations. There is no charge for this service, which is available daily, whenever personnel are at the station. Please keep in mind that there will be occasions when no one will be at the station due to emergencies and training reasons.
Fire Department
The City of Pembroke Pines operates six fire stations, strategically located throughout the City. From east to west they are:
Fire Station #33 – 600 SW 72nd Avenue (East side of North Perry Airport)

Fire Station #69 – (Headquarters) 9500 Pines Boulevard (Just east of Palm Avenue)

Fire Station #89 – 13000 Pines Boulevard (Corner of SW 129th Avenue)

Fire Station #99 – 16999 Pines Boulevard (East side of Sedano’s Plaza)

Fire Station #79 – 19900 Pines Boulevard (Just west of the Alhambra development)

Fire Station #101 – 6057 SW 198th Terrace (Stirling Road, west of NW 196th Avenue)
Fire Department
CPR classes are given during the third week of each month. To sign up for CPR Classes please click HERE.

Fire Department
Currently, our department does not collect used syringes (sharps) at any of our fire stations. The Broward County Health Department operates a sharps exchange program, where residents can obtain free sharps containers and safely dispose of their used hypodermic needles, syringes, and lancets. Some local pharmacies also participate in this program. For more information, visit the Health Department’s website.
Fire Department

Police Department Traffic Unit

You can download it from BuyCrash.com or go to the Pembroke Pines Records Unit located at: 9500 Pines Boulevard, Pembroke Pines, FL 33024 Ph: 954-431-2709
Police Department Traffic Unit
Contact the traffic supervisor at 954-443-4895.
Police Department Traffic Unit
Contact the traffic supervisor at 954-443-4895.
Police Department Traffic Unit
Contact Pembroke Pines City Hall: 601 City Center Way Pembroke Pines, FL 33026 Ph: 954-431-4500
Police Department Traffic Unit
3501 Hollywood Blvd Hollywood, FL 33021 View a map of the location.
Police Department Traffic Unit
Drivers can obtain a Driver Report of Traffic Crash/Driver Exchange of Information form at either the East PD (9500 Pines Boulevard) or the West PD (18400 Johnson Street). Copies may also be downloaded via the Florida DHSMV website, located here.
Reports should be mailed to:
Florida Department of Highway Safety & Motor Vehicles
Crash Records
2900 Apalachee Pkwy, MS 28
Tallahassee, Florida 32399
Police Department Traffic Unit

Parks & Recreation

You can reserve a pavilion by calling 954-392-2139. Please visit https://www.ppines.com/323/Park-Pavilions for more information
Parks & Recreation
To sign up for programs, classes and activities please visit our NEW CIVIC REC link and create an account.
Parks & Recreation
Please contact Tom Joyce at 954-392-2127 for information on field rentals. You MUST have a permit to use any of the City fields for an event, camps, classes and lessons. Please visit https://www.ppines.com/320/Rentals for more information.
Parks & Recreation
Please contact Francie Novo at our Special Events office at 954-392-2116 for information on how to become a City vendor.
Parks & Recreation
Please visit www.ppines.com/VeteransMemorial to download order form or call Tom Joyce at 954-392-2127.
Parks & Recreation
Yes, please visit our Athletics page for information on youth sports.
Parks & Recreation

Procurement Division

Bid / proposal openings are open to the public, but bidders are not required to be present.
Procurement Division
Proposals submitted for construction projects will be read aloud during the public bid / proposal opening, however non-construction projects will not be read aloud during the meetings.
Procurement Division
On June 2, 2011, Governor Scott signed HB 7223 into law. This new legislation amends Florida’s public records and sunshine laws by expanding “exemptions” applicable to bids, proposals and replies to sealed competitive solicitations, and closed evaluation meetings from the public in certain instances.
Section 119.071, Florida Statutes was amended to provide that sealed bids, proposals, or replies received by a Florida public agency shall remain exempt from disclosure until an intended decision is announced or until 30 days from the opening, whichever is earlier. This means that bidders will not be able to procure a copy of their competitor’s bids until an intended decision is reached or 30 days has elapsed since the time of the bid opening. The prior version of the law provided for a 10 day exemption.
Procurement Division
On June 2, 2011, Governor Scott signed HB 7223 into law. This new legislation amends Florida’s public records and sunshine laws by expanding “exemptions” applicable to bids, proposals, and replies to sealed competitive solicitations, and closes evaluation meetings from the public in certain instances.
Section 286.0113, Florida Statutes was amended to provide that meetings of persons appointed to evaluate bids or proposals and negotiate contracts shall be closed in certain circumstances. Specifically, portions of such meetings may now be closed to the public during oral presentations made by a vendor, or where a vendor answers questions. In other words, neither bidders nor the public will be permitted to sit in on meetings wherein their competitors are making presentations or discussing their bid or proposal with the committee members.
The portions of these meetings must still be recorded and are subject to disclosure at the time of an intended award decision or within 30 days of the bid or proposal opening, whichever is earlier. Portions of the meetings that do not involve presentations, questions and answers, or negotiation strategy or negotiation sessions are still open to the public and competing bidders, but the new law makes it more difficult to observe the entire decision making process until after the records become available for inspection and copying.
Procurement Division

Water Quality

Yes, our water meets and exceeds all of EPA established standards. During 2005, numerous analyses were performed by the Water Plant laboratory, the City’s certified lab, and certified independent labs for various constituents and contaminants that may be in the drinking water.
Water Quality
The safety of bottled water and tap water depends on the source. Water quality monitoring and source protection, as well as treatment and testing, ultimately determine the quality of the finished product. In the United States, tap water is monitored and tested rigorously.
Water Quality
Filters may change the taste, smell, or appearance of tap water, but will not necessarily make the water safer to drink. All home treatment devices require regular maintenance or water quality problems may result.
Water Quality

City Boards

Submit a completed application and brief resume to the City Clerk’s Office: 601 City Center Way Pembroke Pines, FL 33025
City Boards

Sanitation - Garbage Collection

Waste Pro provides residential trash collection, twice per week.
Sanitation - Garbage Collection
Twice per week on your scheduled days. Place your wheeled carts curbside the night before (after 6:00 p.m.) or by 7:00 a.m. on collection day.
Sanitation - Garbage Collection
Below are the general garbage collection days:
Monday & Thursday: Dykes Rd. West to US-27 (incl. Holly Lake MHP)
Tuesday & Friday: Palm Ave. West to Dykes Rd.
Wednesday & Saturday: Turnpike West to Palm Ave.
However, you can also find out your garbage collection day by viewing the schedules.
Sanitation - Garbage Collection
Place bagged household garbage in your cart. Bagging keeps your cart cleaner, minimizes odors, and helps reduce pests.
Do not place hot ashes or coals, household hazardous waste, or medical waste in the garbage cart.
Do not overfill the cart. The lid must remain closed to:
Prevent littering,
Allow for automated collection, and
Help control odor and varmints.
Residents are not allowed to reload the cart for additional service on the same collection day.
To keep your cart in good condition, you should occasionally rinse it out with a hose.
Sanitation - Garbage Collection
Place your cart at the curb by 7:00 a.m. on your collection day, but no earlier than 6:00 p.m. the night before.
Position the cart with the handles and wheels facing your residence and the lid opening toward the street.
Keep the cart at least 3 feet away from mailboxes, utility poles, trees, fire hydrants, parked cars, and other carts to allow automated collection.
Do not block sidewalks, driveways, or place carts in the street where they may be damaged or cause hazards.
Ensure there are no overhead obstructions (such as tree limbs or wires). For safety, maintain a clearance of at least 14.5 feet above the cart.
If placing multiple carts, leave at least 2 feet of space between them.
Once service is complete, promptly remove the cart from the curb and store it on your property.
Sanitation - Garbage Collection
You should move the carts to the front curb the night before your collection day, no earlier than 6 p.m., but no later than 7:00 a.m., on your collection day. Promptly remove your cart from the curb after collecting.
Sanitation - Garbage Collection
Do not park at the curb on collection day. If a car is blocking the safe collection of your garbage by the automated equipment, then the driver will not pick up at that time. You will not receive collection service. In order to be serviced, all carts should be placed at least 3 feet from vehicles, trees, etc.
In those few locations where parking is an extreme problem or where sidewalks are narrow, place carts on the driveway or next to the curb with the wheels against the curb, and park autos so as to accommodate the new system. When delivered, your wheeled cart will be placed in the correct position for collection.
Sanitation - Garbage Collection
Carts belong to the City and must remain at the property.
Sanitation - Garbage Collection
The wheeled cart is the property of the City of Pembroke Pines and must not be painted, abused, mutilated, altered, or modified in any way.
Stolen carts: You must file a Police Report. Once a report is provided, Waste Pro will replace the container at no cost to you or the City.
Damaged carts (normal use): If your cart is damaged beyond repair from regular use, Waste Pro will deliver a replacement container at no cost within three (3) work days of being notified by the City or the resident
Damaged carts (by Waste Pro): If the cart is damaged by Waste Pro’s staff or equipment, they must repair or replace it at no cost to you
Damaged carts (by the customer): If the cart is damaged due to customer negligence (e.g., placing hot ashes or coals inside), the resident is responsible for the cost of repair or replacement.
Sanitation - Garbage Collection
No, overfilling is not allowed. The lids must remain closed to:
Prevent littering
Ensure proper automated collection
Help control odors and pests
Please make sure the lid closes securely for efficient service.
Sanitation - Garbage Collection
No. Reloading carts for extra service on the same day is not allowed.
Sanitation - Garbage Collection
Yes. Maintain 3 feet around the cart and 14.5 feet overhead clearance.
Sanitation - Garbage Collection
Yes. Residents may use their blue cart for co-mingled solid waste collection:
Cost: $2.00 per month, billed on your monthly utility bill.
Collection Day: Once a week, on your original recycling day.
Decal Requirement: Participation requires a decal issued by Waste Pro. Do not place your blue cart out for service until the decal has been affixed.
Sanitation - Garbage Collection
Yes, each cart has a specific weight limit:
35 gallon cart: 125 lbs
65 gallon cart: 220 lbs
95 gallon cart: 340 lbs
Please ensure your cart does not exceed these weight limits to avoid damage or issues during collection.
Sanitation - Garbage Collection
Monday–Friday: 8:00 a.m. – 5:00 p.m.
Saturday: 8:00 a.m. – 12:00 p.m.
Sanitation - Garbage Collection
Contact Waste Pro USA at (954) 967-4200 or the City of Pembroke Pines Public Services Department at (954) 518-9000.
Sanitation - Garbage Collection
Residents should occasionally hose out their carts to keep them clean.
Sanitation - Garbage Collection

Police Department

Dial 911 for emergencies. For non-emergencies, call 954-764-HELP (4357).
Police Department
Civil cases are filed in county court, 954-831-6565. However, you may also make a non-criminal report with the Pembroke Pines Police Department for documentation purposes only.
Police Department
In most misdemeanor cases where the victim wants to prosecute, the victim follows up with the State Attorney’s Office to file charges. They are located at: 201 SE 6th St. Fort Lauderdale, FL 33301
In felony cases, the Probable Cause Affidavit, reports and statements are forwarded by the Pembroke Pines Police Department’s Case Filing Unit to the State Attorney’s Office. The State Attorney’s Office determines which cases they will prosecute.
Police Department
Florida State Statute 119 governs the Public Records Law. Reports can take up to ten (10) business days for availability. Copies of police reports can be obtained at the Pembroke Pines Police Department, Records Unit, located at: 9500 Pines Blvd. 2nd Floor Pembroke Pines, FL 33024
They are open Monday through Thursday from 7 a.m. to 6 p.m., excluding holidays and weekends.
The cost of a police report is $0.15 per page, or $0.20 for a double-sided copy. Certified copies of reports are $1 per page. If extensive research is needed to complete a request, additional fees will apply.
Only those individuals involved in a crash or their agent can obtain a copy of the crash report within 60 days of the crash date. An affidavit will be required to obtain such report.
Police Department
If your report contains inaccurate information, the officer that handled the original incident can make changes to the report. If the officer is not available, a supplemental report can be completed by any officer.
Police Department
Officers work various hours. Please leave them a message for them at 954-431-2200.
Police Department
A detective will be assigned to almost all felony cases and domestic violence misdemeanors.
Police Department
Contact the Broward County Clerk of the Court at 954-831-7154.
Police Department
There is no specified time frame that one has to wait to file a missing person report.
Police Department
Contact the Traffic Unit at 954-431-2778, or the Pembroke Pines Police Department at 954-431-2200.
Police Department
Call the non-emergency police line at 954-431-2200 for an officer to respond. If the issue continues, the City's Code Enforcement Department should be notified at 954-431-4466 to further investigate.
Police Department
To view information on crime statistics, visit RaidsOnline.com or CrimeReports.com.
Police Department
Visit the
Police Department
To conduct an arrest search in Broward County, visit the Sheriff.org website.
Police Department
An eviction is a civil matter handled at county court. For more information visit
Police Department
Restraining Orders can be obtained at the Broward County Court House located at: 201 SE 6th St. Fort Lauderdale, FL 33301 For more information visit
Police Department
Found items are considered abandoned after 90 days and are subject to destruction, donation to charity, or auction. Items to be auctioned are submitted to a police auction website, which handles all aspects of the auctions, including the terms, rules, bidding arrangements, and shipping policies.
Evidential items related to crimes other than capital felonies will be disposed of after the final disposition of the courts; as outlined within the Florida State Statutes relating to evidence retention.
Police Department
Please call the Evidence Unit at 954-436-3237 to confirm that we have your property and that it is available for release. Appointments are recommended and in some cases required. You will need your case number and photo identification. In some cases other documentation is required.
Police Department
The Evidence Unit is open to the Public for retrieval of property from 8:30 am - 4:30 pm, Monday - Friday. We're located at main police headquarters at 9500 Pines Blvd, Pembroke Pines, Florida 33024.
Police Department
Yes, however that person must have signed, written authorization from you (naming that person as the recipient) to pick up your property. Your signature MUST be notarized. The recipient must also show a valid photo ID to retrieve your property.
Police Department
Just send us a letter stating that you no longer want the property and we will dispose of the items for you. If the item is sold at auction, however, you are not entitled to any of the proceeds. Letters can be addressed to the Evidence Unit, and mailed to 9500 Pines Blvd., Pembroke Pines, Florida 33024.
Police Department
Yes, providing that certain conditions are met. Check our Claiming Your Property page for information on these conditions.
Police Department
The return of firearms requires special documentation. Check the Evidence Unit page for details.
Police Department
Parking tickets can be disputed through the Broward County Clerk's Office. You may also pay a parking ticket online via the County Clerk's website by clicking on the 'Quick Pay' option on the Home screen; www.browardclerk.org
Police Department
Tickets are payable at the Broward County Court House. For more information or to pay online, visit
Police Department
Vehicle Identification Number verifications checks are available using a public notary or police officer at the main station.
Police Department
Child cart seat installations are available by appointment. Please call the Community Affairs Unit at 954-436-3274 to schedule.
Police Department
Fingerprints are available at 9500 Pines Boulevard on Wednesdays, from 8:15 a.m. to 11:15 a.m. Contact our Community Affairs Unit at 954-436-3274 to make an appointment. Requesters should bring their own fingerprint cards which can be obtained at no cost via the FBI's website (form FD-1164 or FD-258). Please bring a government issued ID. The cost for fingerprinting services is $10 per card for City of Pembroke Pines residents, and $15 per card for non-residents. Cash or check payments only.
Police Department
A local background check for incidents which occurred in the City of Pembroke Pines is available at Police Departments Records Section located at: 9500 Pines Blvd. Pembroke Pines, FL 33024
They are open Monday through Thursday from 7 a.m. to 6 p.m., excluding holidays and weekends.
Additional Checks
County-wide background checks are available at 2600 Broward Boulevard, Fort Lauderdale, Florida 33312. Their contact number is 954-831-8700.
A Level II background check is available through the Federal Bureau of Investigations. Their contact number is 304-625-3878.
Full background checks for the State of Florida are available through the state. Their contact information is 850-410-8109.
Police Department
Please fill out the Block Party Application and deliver it to the Pembroke Pines Police Department at: 9500 Pines Blvd. Pembroke Pines, FL 33024
Police Department
The Internal Affairs Unit can be reached by telephone at 954-436-3280.
Police Department
The Pembroke Pines Police Department appreciates your comments when a department member provides exemplary service. If you wish to commend the actions of any Pembroke Pines Police Department employee, you can:
Contact the employee’s immediate supervisor at 954-431-2200
Write a letter to the Chief of Police at: Pembroke Pines Police Department 9500 Pines Blvd. Pembroke Pines, FL 33024

Commendations received by the Police Department for any employee will result in advising the employee of your gratitude, and permanently recording the employee’s actions and your appreciation in the employee’s personnel file. After an internal review, additional departmental awards will also be considered.

Police Department

Complaints will be accepted in person, by telephone, or by letter. It is preferred that the complaint be made in person by the individual who is directly involved in the allegation against the Pembroke Pines Police Department employee.
Any Supervisor of the department may accept a complaint.

Police Department

View the police officer requirements and process.

Police Department

Contact the Training Unit at 954-517-7272.

Police Department

Finance

Please contact Community Redevelopment Association (CRA) at 954-431-7866. CRA is located at 8569 Pines Blvd, Ste 201, Pembroke Pines, FL 33024. You can also find more information at http://www.crafla.com/Pembroke_Pines_homepage.html
Finance
The City normally would receive the bank’s notification 5 business days after you are notified. The City would not be able to process any document without the bank’s notification. Once the City receives the notification, the City would notify you on how to pay for the returned check.
Finance
Yes, there are over 20 locations throughout the City that accepts credit or debit card. However, a 2.9% convenience fee of the total paid by credit or debit card is assessed by the electronic processing company. No part of the convenience fee goes to the City. Therefore, the convenience fee for credit or debit cards is non-refundable.
Finance
Utility bills and Local Business Tax can be paid via the Internet at www.ppines.com, telephone payments are not accepted.
Finance
Effective October 1, 2007, the City passed a new inspection fees through City Ordinance 1590, Section 150.32. For a copy of City Ordinance 1590, Section 150.32 and the Fee Schedule visit our website at http://www.ppines.com/fire/inspection-fees.html. If you have any questions in regard to the Fire Inspection Fees, please contact Fire Prevention at 954-435-6531.
Finance
Broward County Property Appraiser office (BCPA) assesses the value of your property. Please contact BCPA at 954-357-6830 or visit them online at www.bcpa.net.
Finance
The timely filing deadline for Homestead Exemption was March 1, 2013. The absolute deadline to LATE FILE for any 2013 exemption (if you missed the March 1, 2013 timely filing deadline) is September 18, 2013. State law (Sec. 196.011(8), Fla. Stat.) does not allow late filing for exemptions after this date, regardless of any good reason for missing the late filing deadline. You can file your Homestead Exemption online at www.bcpa.net or at the Broward County Property Appraiser office (BCPA) located at 115 South Andrews Avenue, Room 111, Fort Lauderdale, FL 33301. If you have any question in regard to Homestead Exemption, please contact BCPA at 954-357-6830.
Finance

Building Department

An official permit card is issued by the City of Pembroke Pines Building Department. The permit card and attached documents shall be available and accessible(outside of the property) to the inspector during all inspections. You can review permits issued on your property from 1988 to present, by logging onto the City of Pembroke Pines website.
Building Department
The Code allows a period of 15 working days to provide a written answer by either approving or denying an application. This period does not include review time for Planning and Zoning, Engineering, and Fire Departments.
Building Department
In order to register with the city, contractors are required to email a copy of the following: State of Florida Certification or State of Florida Registration, or Broward County Certificate of Competency, certificates of liability insurance, and worker’s compensation or exemption.

Building Department
Yes, as long as you own the one-family or two-family residence, and the residence is used for your own use or occupancy. You cannot sell, rent, or lease your house or duplex for one year after having a final inspection on any Owner-Builder Permit. Additional restrictions may apply. Please review F.S. 489. 103(b) (7) for additional information.
Building Department
Yes a permit shall be required. Such enclosure is considered an addition and shall require drawings prepared by a Florida registered (Architect/Engineer).
Building Department
Yes, a Building Division Revision Cover Sheet is required to be turned in with all changes that are being submitted. A fee will be charged for the plan review process for all related disciplines.
Building Department
Yes, a permit card or a copy shall be displayed during the hours of work in progress and available to the inspector for all inspections.
Building Department
You can apply for a building permit by submitting a general application and the required documents at the Building Division.

   
If you apply online, please follow these steps through Pembroke Pines’ Development Hub—from account setup to uploading documents and submitting your application.
Step-by-Step Application Guide
Building Department
Permits expire if an approved inspection is not achieved within 180 days of permit issuance or 90 days thereafter. When a permit is expired for more than 6 months a new application is required.
Building Department
Submit a letter of transmittal to the applicable discipline with two sets of revisions and all supporting documents.
Building Department
Standard Code policies, requires a professional in the qualified field to perform the mandatory inspection. In most cases, the special inspector is required for work that requires continuous inspections.
Building Department
No, a permit is not required.
Building Department
The City of Pembroke Pines follows the 2023 Florida Building Code with the Broward County Administrative Provisions and is located in the High Velocity Hurricane Zone (HVHZ) with all structures considered in Exposure Category C, unless Exposure Category D applies, as defined in Section 26.7 of ASCE 7.22
Building Department
Documents for an addition are identical to the ones required of a new construction. A Florida registered Architect / Engineer shall be required to sign and seal the drawings.
Building Department
All permit applications must be signed by the qualifying contractor (Florida Statute, 713.135) and notarized.
Building Department
You need a building permit to construct, enlarge, alter, repair, move, remove, or demolish, any building or any part of a structure and if the work entailed changes the occupancy.
Building Department
To schedule or cancel a Building Inspection call directly to Building Department (954) 435-6502 or please click the following link:
http://www.ppines.com/951/Inspection-Scheduling
Building Department
Find out which projects need a building permit in Pembroke Pines, including construction, electrical work, tree removals, and more.
Check Permit Requirements
Building Department
Learn how permit fees are calculated based on project value, including flat fees, trade-specific costs, and demolition charges.
View Permit Fee Schedule
Building Department
Check your permit application for common issues like missing notarization, incomplete signatures, and incorrect property descriptions before you submit.
Browse Permit Resources
Building Department

Planning & Zoning

The letter was likely sent to you as it was determined that you may be an affected party to the application. You are not required to respond unless you are interested in speaking in favor of, or against the item. Both the Board of Adjustment and Planning and Zoning Board are public meetings and therefore any member of the public may attend these meetings during meeting hours.
Planning & Zoning
New development applications, variances and improvements to non-residential or multi-family residential properties typically require Planning and Zoning Board approval. Contact the Planning and Economic Development Department at 954-392-2100 to discuss the Development Review process.
Planning & Zoning
Single Family variances, zoning interpretations and zoning appeals are heard at the Board Of Adjustment. Contact the Zoning Administrator at 954-321-2110 for more information.
Planning & Zoning
A building permit is not required, however, you must contact the City’s Planning and Economic Development Division at 954-392-2100 to discuss proposed colors as public hearings may be required for color changes.
Planning & Zoning
A building permit is not required, however, if you live in an area controlled by a Homeowners Association (HOA), you should contact the association or your property manager for any restrictions they may have.
Planning & Zoning
Yes, a building permit is required to install a temporary banner. Temporary Banners are limited to 32 square feet and if located in a shopping center, must comply with the shopping center design criteria. Businesses may apply for banners for the following circumstances: 1. Coming Soon, 2. Grand Opening, 3. Special Events and 4. Temporary business identification. For additional information contact our Zoning Division at 954-392-2110.
Planning & Zoning
Contact the Zoning Division at 954-392-2110 to receive this information or you can review the Zoning map as well as other maps online on the Planning and Zoning Department page.
Planning & Zoning
Both maps can be viewed on the Planning and Economic Development Department web page. Nonetheless, it is important to confirm property zoning and land use with the Planning or Zoning Administrator as map information changes from time to time.
Planning & Zoning
Special event permits are issued through the building division. Special events are temporary in nature and are subject to restrictions. A copy of special event submittal requirements are available by contacting the building division at 954-435-6502.
Planning & Zoning
Yes, the building permit applications are available on the City of Pembroke Pines Website and/or in the Building Division located in the first floor at City Hall.
Planning & Zoning
For single-family residential properties only, a permit is required for the placement of a portable storage unit at a site for any time period between 14 and 21 days.
Planning & Zoning
Commercial vehicles must be parked entirely inside a garage or in a carport, where no part of the vehicle extends outside the roofline of the carport.
Planning & Zoning
You must apply for building permits in order to construct an addition to your house. Existing house and addition(s), generally, cannot exceed 40% of the plot size, must meet required yard setbacks, height(s) and Finished Floor Elevation(s) for the specific Zoning District.
Planning & Zoning
City Code mandates that no more than one recreational vehicle can be parked or stored upon residentially zoned property within not less than seven feet from the front property line. Please note that certain Homeowners Associations have rules which are more restrictive than City Code. Please consult your HOA (if applicable) for more information.
Planning & Zoning
Flood Zone information is handled by the Engineering Division. Engineering can be contacted at 954-518-9040.
Planning & Zoning
Pre-application meetings are required unless the project planner waives such requirement. Pre-application meetings are scheduled by appointment only by calling the Planning and Economic Development Department at 954-392-2100.
Planning & Zoning
Contact the City's housing consultant, Community Redevelopment Associates of Florida (CRA), for more information about current programs and applications (954) 431-7866. Certain income and eligibility requirements apply to these programs. CRA of Florida is the contract City Administrator for Housing programs at the City. The City does not operate a Community Development Agency as described in Florida statutes.
Planning & Zoning
Interested parties may contact the Office of the City Clerk at 954-450-1050 to find out more information about the meeting? Be sure to provide the clerk's office with the details on the sign as well as the location of the sign. Please report any signs to the City Clerk which may be damaged or not readible so that staff make any necessary repairs.
Planning & Zoning
A Uniform Sign Plan is a regulatory document for signs within a shopping center created by the owner and/or management company of that center. New tenant signage must comply with the Uniform Sign Plan requirements within each center. Tenants will not receive sign permits if their center does not have an updated Uniform Sign Plan.
Planning & Zoning
A property's zoning classification typically determines the permissable uses on a property as well as rules regarding the physical development of the property.
Planning & Zoning
The application is assigned to a project manager within the Planning and Economic Development Department who routes the application to departments which may have an interest in the application. The project manager will receive comments from each discipline in the time allowed by the review process. Depending on staff comments, an applicant may be required to resubmit new plans or be scheduled for a public meeting.
Planning & Zoning

Community Services

Membership is available for individuals who are ages 18 and older, as follows:
AGE
REGISTRATION
FEES
18 – 59 YEARS OF AGE
NO APPOINTMENT NEEDED
$40.00 PER YEAR
60 YEARS OF AGE AND OLDER
APPOINTMENT NEEDED
NO CHARGE
Community Services
The Activities Desk is staffed with both English and Spanish speaking staff to meet all your needs.
Community Services
Our Social Services division will provide information/referral to numerous community resources, explain guidelines and services available, and provide literature upon request.
Community Services
We’d love for you to join us for any of our free activities and services, including card games, movies, entertainment, dominos, individual counseling, support groups, lectures, health fairs, town hall meetings, health screenings, special events, workshops, billiards, our library, an open gym, SHINE, socialization, and so much more!
Community Services
Our Social Services staff will make appropriate referral/recommendations to address each individual’s specific need(s) such as: community resources, support groups, individual counseling, adult day cares, at home services. Referrals to the Broward County Elderly and Veterans Services and Elder Helpline will also provide more information.
Community Services
There is NO CHARGE for transportation services. Registered members can contact the Transportation office regarding services.
In addition to bringing you to the Carl Shechter Southwest Focal Point Community Center, transportation can be provided to medical and dental appointments, pharmacies, grocery stores, social service agencies, legal service agencies, post offices, and banks.
Community Services

Fire Prevention

Fire Inspection Invoices payments are accepted online. Click this link
Fire Prevention

Landscaping

Tree removal permits may be submitted online via Pines Web Services - Development HUB
Landscaping
Landscaping for private, non-residential, single family and multi-family landscaping is now handled within the Planning and Economic Development Department. Contact the city's Landscape Planner at 954-392-2100 for more information. Code related issues may be reported to the City Code Compliance Department (954) 431-4466.
Landscaping
The City may not recommend specific landscape contractors or arborists. However, we advise that tree trimming be performed by a firm supervised by a Certified Arborist, and that you request proof of insurance and licenses.
Landscaping
Tree abuse refers to harmful trimming practices that can damage a tree’s health and structure. Examples of tree abuse include:
Hurricane Pruning: Removing large portions of the tree in an unsymmetrical way.
Topping: Cutting the tops of trees back severely, which can lead to weak regrowth.
Hat Racking: Cutting a tree back in a way that creates unnatural and damaging stubs.
Lion Cut: Removing all branches from the lower part of the tree, leaving a bare trunk.
Lollipop Cut: Creating a top-heavy, unnatural shape by trimming the lower branches excessively.
Topiary: Shaping trees into unnatural forms that compromise their health.
These practices can lead to long-term damage, making trees more susceptible to disease, decay, and hazards.
Landscaping

Housing Programs

Programs vary from year to year. The City contracts with a private vendor, Community Redevelopment Associates of Florida (CRA), to administer housing programs. Please contact CRA to discuss program requirements and availabilty at 954-431-7866.
Housing Programs
Community Redevelopment Associates of Florida (CRA) administers housing programs on behalf of the City of Pembroke Pines. Please contact CRA to discuss the program availability and requirements at 954-431-7866.
Housing Programs

Human Resources

Monday - Thursday 7:00 a.m. - 6:00 p.m.
CLOSED ON FRIDAYS
Human Resources
Complete and print an application from the employment opportunities tab or pick up an application from Human Resources: 601 City Center Way, Pembroke Pines, FL 33025.
Submit the application and all required documents to the Human Resources Department: 601 City Center Way, Pembroke Pines, FL 33025 or email to hrapplications@ppines.com.
A resume may be required for certain positions.
You will need to submit a separate application for each open position you wish to be considered.
Human Resources
We only accept applications/resumes for active posted positions.
Human Resources
Depending on the position, testing is required. Refer to the job posting to see the testing requirements.
There is no charge for the tests.
Human Resources
Contact Human Resources to schedule an appointment: 954-392-2090.
Testing hours are Monday through Thursday from 8:00 a.m. to 3:00 p.m.
Human Resources
Human Resources screens the applications based on the requirements of the position.
The supervisors and managers of the department where the job opening exists will review and select candidates for an interview.
Human Resources
After the department selects a candidate, depending upon the position requirements, a background investigation is conducted which may include, but is not limited to, employment verification, education verification, criminal history, and any other required information pertinent to the position. Following a job offer, the candidate will be required to successfully complete a pre-employment physical and/or drug screen.
Human Resources

Adult Daycare

The cost ranges from $45.00-$60.00 per day for a 7-hour day. The cost depends on the household income of the individual.
Adult Daycare
Adult Day Care has a multicultural population including members who speak Creole and Spanish as well as staff who can meet their needs.
Adult Daycare

Public Services

These are all maintained by Broward County.
Traffic Signals -- send email to SIGNALOUT@broward.org. You will need the names of the two intersecting streets.
School Zone Flashers -- send email to SCHOOLFLASHEROUT@broward.org. You will need the name of the school and the road the flasher is on.
Public Services
These are maintained by various agencies. Please provide a detailed description of where the light pole is located, and an address or pole # whenever possible. Also indicate if it is on the north, south, east, or west side of the roadway.
Private residential communities -- Contact your HOA.
Non-private residential communities -- Follow this link to FPL’s website https://www.fpl.com/my-account/streetlight.html#landingView and follow the prompts provided.
Shopping Center parking lots – Send email to codecomplianceadmin@ppines.com.
Pembroke Road (southside only) -- Report to the City of Miramar.
I-75 and Florida’s Turnpike -- Send email to d4.bopsinquiry@dot.state.fl.us.
Pines Blvd, Flamingo Road, University Drive, US-27, Pembroke Road (north side only), Douglas Road, and Palm Ave., Sheridan Street from I-75 to US-27, and Pembroke Road (northside only) -- Send email to nonemergencyresponse@ppines.com.
Sheridan Street from University to I-75 -- Follow this link to FPL’s website https://www.fpl.com/my-account/streetlight.html#landingView and follow the prompts provided.
All other Public Roads -- Send email to nonemergencyresponse@ppines.com.
Public Services
These are maintained by various agencies. Please provide a detailed description of where the signage is located, and an address whenever possible.
Private communities -- Contact your HOA.
Pines Blvd, Flamingo Road, University Drive, and US-27 -- Send email to d4.bopsinquiry@dot.state.fl.us.
All other Public Roads -- Send email to streets@broward.org.
Downed stop signs on Public Roads -- Send email to stopsigndown@broward.org. Please provide the names of the two intersecting streets.
Public Services
These are maintained by various agencies. Please provide a detailed description of where the pothole is located, and an address whenever possible. Also indicate if it is in a westbound, eastbound, northbound, or southbound lane.
Private communities -- Contact your HOA.
Pines Blvd, Flamingo Road, University Drive -- Send email to d4.bopsinquiry@dot.state.fl.us.
Douglas Road – Send email to 'Traffic-Dispatch' <TRAFFIC-DISPATCHold@broward.org>
All other Public Roads -- Send email to nonemergencyresponse@ppines.com.
Public Services
Please provide a detailed description of where the pothole is located, and an address whenever possible.
Private communities -- Contact your HOA.
All Public Roadways -- Send email to nonemergencyresponse@ppines.com.
Public Services
Send an email to nonemergencyresponse@ppines.com. Please note, Public Services does not remove dead animals from private property.
Public Services
Contact Broward County Mosquito Control at http://www.broward.org/mosquito/pages/default.aspx
Public Services
Private communities – In most cases, contact your HOA first. Some communities need to contact the South Broward Drainage District.
All other waterways – Visit the South Broward Drainage District’s website at https://www.sbdd.org/homeowner-information/resident-concerns/.
Public Services